BTS Launches Porsche Global Certification Program for Porsche Cars Canada
This past November BTS excitedly launched the Porsche Global Certification System for Porsche Cars Canada, but for BTS project manager, Julie Cassell, the process began months before the Program launched. Julie was tasked with the duty of making all of the preparations for the 5 day program held in Toronto and Vancouver, handling everything from audio visual requirements to meal selections and reservations for 38 Porsche Cars Canada Sales and Service Professionals.
The Porsche Global Certification System for Porsche Cars Canada was directed by Bev Griffin and Russell Fluery. The program introduced Participants to the rich history and heritage of the Porsche brand, and instructed them on advanced Client Service skills for Porsche Sales and Service Representatives. The week long program created an opportunity to experience and learn about the lifestyles of their Clients in order to better communicate with them, and meet their unique needs.
Lorne Freeman of Porsche Centre Vancouver on the BTS delivered program:
“Having worked for Mercedes-Benz for 16 years and BMW for 3, I have been to a training session or two. I can honestly say without any reservation that the week I spent with Bev and Russell, I personally gained more knowledge and respect for my business journey than ever before. I found it not only informative but interesting and intriguing as well”.
Phil Jeannette of Porsche of London on the BTS delivered program:
“In my 30-year career in the information technology sector I have had the opportunity to participate in training from some of the best in the industry (IBM, Hewlett Packard, Apple, Microsoft etc.). The week I spent with Russell and Bev surpassed any other training that I have taken”.
The final 5 day Certification Program is scheduled for February and will be completed with the Performance Based Interview and Coaching Session held between February and March. Porsche Cars Canada is ranked eighth in Porsche sales globally, and the BTS Team is proud to be a part of the certification process for such an aspirational brand. |