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Services Offered

  • Instructional Design and Development
  • Performance Engineering
  • Strategic Planning and Consulting
  • Training Delivery and Facilitation
  • Train-the-trainer Programs
  • Performance Assessment and Improvement Planning
  • Professional Coaching and Consulting
  • Trainer recruitment, development and contracting
  • Process improvement and mapping initiatives
  • Product Launches
  • Project Management
  • Curriculum Management
  • Experiential and Gaming Development and Instruction
  • Media Rich Distance Learning

Subject Matter Expertise

  • Automotive Retail
  • Automotive Wholesale
  • Customer Satisfaction and Loyalty
  • Financial Management
  • Franchise Development
  • Management Development
  • Relationship Marketing
  • Restaurant Management

 

 
 

What's New

Das Auto... Launch of New VW Programs

BTS has been busy supporting the Volkswagen Academy by designing and delivering four all new Instructor Lead Training (ILT) programs and refreshing three existing ILT courses for calendar year 2011 including...

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BTS Launches Porsche Global Certification Program for Porsche Cars Canada

This past November BTS excitedly launched the Porsche Global Certification System for Porsche Cars Canada, but for BTS project manager, Julie Cassell, the process began months before the Program launched. Julie was tasked with the duty of making all of the preparations for the 5 day program held in Toronto and Vancouver, handling everything from audio visual requirements to meal selections and reservations for 38 Porsche Cars Canada Sales and Service Professionals.

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Project Management Excellence - Leanne Knowles

BTS Consulting & Training has a cadre of Project Managers to ensure the smooth design, development and implementation of its client's training initiatives. One of those Project Manager's, Leanne Knowles is a "generalist" that so immerses herself in her client's project that she ultimately becomes a specialist in their business by project completion. Leanne is often overheard quoting Thomas Edison – "Hell, there are no rules here; we’re trying to accomplish something." She lives this philosophy by being a multi-faceted and versatile Project Manager that can jump on virtually any project whether it is new or something in-progress.

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