Das Auto... Launch of New VW Programs

BTS has been busy supporting the Volkswagen Academy by designing and delivering four all new Instructor Lead Training (ILT) programs and refreshing three existing ILT courses for calendar year 2011 including...

Action for Customer Experience
Service Reception Workshop
Coaching for Sales Excellence
Managing Parts Inventory for Results
Communication and Networking in the Service Lane
Customer Focused Service Consulting
Service Process Management

As technology continues to play a pivotal role in business and consumer lives, BTS is bringing more technology to the classroom through the use of notebooks and Wi-Fi. BTS is helping Volkswagen retailers learn and use both client proprietary and public technology resources to improve customer satisfaction and business performance.

This focus on technology combined with process development, communication, coaching and management skills is creating a learning environment that is generating positive change and results.

What's New

BTS Participates in the 2011 Volkswagen SQC

BTS is excited to announce our participation in the 2011 Volkswagen Sales and Service Qualification Championship!

Experts in Your Field - Tim Perry

At BTS Consulting & Training the automotive industry is a specialty of ours, whether it is management, customer service, business process, finance, operations or warranty, we've got it covered. One of the reasons we can provide training and subject matter expertise is because we have resources like facilitator Tim Perry who brings real-world, real-results to the classroom.

BTS Summer Internship Program

Many organizations offer summer internship programs as a trial run for students and recent graduates looking to gain field experience. For the aspiring student, it is the perfect opportunity to apply classroom theory to real world situations.

Das Auto... Launch of New VW Programs

What's New

BTS Participates in the 2011 Volkswagen SQC

Experts in Your Field - Tim Perry

BTS Summer Internship Program

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