BTS Develops RASE Course for Volkswagen

BTS is excited to launch a new Instructor-led Training program to prepare the U.S. Volkswagen Retailers and their service teams for a Business Excellence Model called RASE: Retail AfterSales Excellence.

What is a Business Excellence Model? Business Excellence Models are based on best practices that, when applied consistently within an organization, help to focus thought and action in a more systematic and structured way that leads to increased performance.

This model developed after extensive research by Volkswagen AG is now being piloted in the U.S. and is comprised of best practices and key performance indicators that were compiled following research of the top 25 performing Retailers in the top five performing markets: Germany, Austria, Switzerland, Turkey and Argentina.

The objectives behind RASE are to support Volkswagen’s efforts to boost sales and customer retention internationally by improving performance in:

Customer satisfaction and loyalty
Market penetration – sustainably increase sales revenue in Service
Dealer satisfaction
Service quality

The Instructor-led training will introduce Service Managers to the RASE model to enable them to improve Service and Management Performance. The program will also provide Service Managers with the leadership and coaching skills necessary to improve department performance, increase communication effectiveness and develop a strategy to launch RASE at their dealership.

What's New

Global Financial Training Certifications For BTS

Mary Temple and Chris Pearce spent five days immersing themselves in the financial ins and outs of Volkswagen dealerships. The example dealer in the participant guide was a German dealer. To add a little fun into the mix, none of the participants were German. And if that wasn’t enough hurdles to wrestle with, the class was taught in English, a language known worldwide for its elegance and simplicity, of course, much to the enjoyment of the non-English speaking participants from Asia and Italy.

Walking The Walk of Training

For those folks enthralled with the etymology of words, the team at BTS figured out that pedagogical comes from the Greek words for “to lead” and “child;” therefore the pedagogical training undertaken at the end of January helped the staff to better lead their learners. In the still present spirit of the Volkswagen Sales & Service Qualification Championship, the staff at BTS, along with a handful of extremely dedicated participants from Volkswagen’s warranty team, gathered in Fort Lauderdale to focus on learning new techniques and sharpening the tools of their trade of facilitation.

BTS Develops RASE Course for Volkswagen

What's New

Global Financial Training Certifications For BTS

Walking The Walk of Training

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