Client and Participant Testimonials

"Good afternoon Donna,

Just a quick note, I got a 100 on my assessment.

I started to use the Service Smart report to go after inactive Customers and have already had quite a few coming in, and Customers are happy I'm contacting them. This afternoon we're going to look at LinkedIn to see how it can help us. My boss thinks I'm the best thing since the napkin. Thank you so much for the help.

Thanks again for your help and ideas,"

Robert Kamal, Service Consultant - Quirk VW Manchester

"Donna - Keep doing what you do, you are a GREAT asset to all of our training needs. I will keep you posted when I have completed the survey which will BE 100% because of all your dedication and hard work. I know it can't be easy traveling and being away from family and friends. But you do it and are prepared ahead of time for all the courses I have had with you. OUTSTANDING AND I THANK YOU."

- Best wishes, David

"The instructor, Bob Bennett kept the material very interesting and used excellent examples to get to the point. It was great that we had both the parts and service personnel together so we were able to see both sides of the business and understand a little more about each others departments. It also gave us a better understanding that IF we work together the client will be better taken care of during the repair process and we all will be more profitable in the end. I just wanted to say thanks and hope many more classes like this one will be available in the future."

Tom Hing, Service Manager - Audi Raleigh

Case Study: BTS Consulting Formulates Another Successful Business Strategy

Case Study: BTS Consulting Formulates Another Successful Business Strategy The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

Identifying challenges and issues occurring in the Dealer organization that was preventing them from selling tires in the retail setting
Developing a strategy to assist Volkswagen Dealers in eliminating these business challenges
Setting Sales goals for improving tire sales within Volkswagen Dealerships

A Retail Tire development plan for the Northeast Region was developed and implemented. Jason Hayden, General Manager of Fixed Operations for the Northeast Region has reported an across the board 50% increase year-over-year in tire sales. They now lead Volkswagen nationwide in tire sales.

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Clients

Case Studies

Case Study: Major American Auto Manufacturer

Situation

A major American automaker's online excellence certification program, which had been in operation for several years, was fraught with stale and extremely confusing test questions thereby discouraging participation and increasing the volume of question appeals. The task for the BTS team was to develop meaningful questions that challenged the participants without angering them and to boost participation while at the same time preserving the integrity of the test to maintain its purpose as a measurement of excellence.

Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and is far less costly than trying to lure new ones.

Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.