Client and Participant Testimonials

We had a rough start to April, starting at the bottom of our Area in CEI. When I returned from this class I emphasized to my co-advisor that we needed to give that little extra push and begin following up with customers. We've been doing a better job greeting clients as they pull onto the drive as well, walking out with their customer info in hand and rather than ask "what are we doing for you today?” we're telling them "we're going to be doing this for you today, correct?". We were surprised how many times this one simple thing brings a smile to a customer's face. Little things like this turned our April around, and we finished towards the top of our area! I guess I could at least partially credit this course with saving our April CEI!



Rob, VW

 

"The instructor, Bob Bennett kept the material very interesting and used excellent examples to get to the point. It was great that we had both the parts and service personnel together so we were able to see both sides of the business and understand a little more about each others departments. It also gave us a better understanding that IF we work together the client will be better taken care of during the repair process and we all will be more profitable in the end. I just wanted to say thanks and hope many more classes like this one will be available in the future."

Tom Hing, Service Manager - Audi Raleigh

 

"Hi Sally,

I talked to the service manager regarding pre-pulling parts for the technicians. He agreed that we should implement this procedure. We will be pulling the parts when the customer arrives for their appointment. At this time we are at approximately thirty three percent of our goal. I estimate that we will be at fifty percent by July 24. I will advise you of our status at that time."



Doug Downey - Stan Olsen Audi

 
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The Truth in... Launching Two All New Audi Training Programs

Audi has a rich and proud history of not compromising when it comes to engineering vehicles that are unmatched in terms of technology, performance, design and luxury. This is embodied in their Brand moniker The Truth In Engineering.

BTS helps brings that philosophy to the forefront of Audi Dealership personnel minds with two all new Instructor Led Programs:

  • Managing Toward a Future with Audi
  • Audi Top Service for Consultants

These courses are designed to assist after-sales managers and service advisors  in engineering a "Premium" experience for their Customers. The goal being to create customer enthusiasm through Amazing Moments to increase sales, capacity and reduce brand defectors.

 
 

Case Studies

Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and  is far less costly than trying to lure new ones.

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BTS Launches Porsche Global Certification Program for Porsche Cars Canada

BTS played a critical role in helping launch the Porsche Global Certification System for Porsche Cars Canada, but for BTS project manager, Julie Cassell, the process began months before the Program launched. Julie was tasked with the duty of making all of the preparations for the 5 day program held in Toronto and Vancouver, handling everything from audio visual requirements to meal selections and reservations for 38 Porsche Cars Canada Sales and Service Professionals.

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Case Study: BTS Consulting Formulates Another Successful Business Strategy

The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

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