Client and Participant Testimonials

"Good afternoon Donna,

Just a quick note, I got a 100 on my assessment.

I started to use the Service Smart report to go after inactive Customers and have already had quite a few coming in, and Customers are happy I'm contacting them. This afternoon we're going to look at LinkedIn to see how it can help us. My boss thinks I'm the best thing since the napkin. Thank you so much for the help.

Thanks again for your help and ideas,"

Robert Kamal, Service Consultant - Quirk VW Manchester

"Donna - Keep doing what you do, you are a GREAT asset to all of our training needs. I will keep you posted when I have completed the survey which will BE 100% because of all your dedication and hard work. I know it can't be easy traveling and being away from family and friends. But you do it and are prepared ahead of time for all the courses I have had with you. OUTSTANDING AND I THANK YOU."

- Best wishes, David

"Donna - I just wanted to thank you again for your presentation that you gave us in school. A lot of people can instruct a class, but you taught us a class, with great enthusiasm and a lot of knowledge. I wish I could have you at my store to pump up the entire store and get us going on a daily basis. Your teachings will go along way with me. Thank you again."

-Jeff Kammeier, Fixed Operations Director

The Truth in... Launching Two All New Audi Training Programs

Audi has a rich and proud history of not compromising when it comes to engineering vehicles that are unmatched in terms of technology, performance, design and luxury. This is embodied in their Brand moniker The Truth In Engineering.

BTS helps brings that philosophy to the forefront of Audi Dealership personnel minds with two all new Instructor Led Programs:

Managing Toward a Future with Audi
Audi Top Service for Consultants

These courses are designed to assist after-sales managers and service advisors in engineering a "Premium" experience for their Customers. The goal being to create customer enthusiasm through Amazing Moments to increase sales, capacity and reduce brand defectors.

Case Studies

Case Study: Customer Satisfaction - BTS Helps Move the Needle

Tuesday, January 19th, 2010 at 9:12 am

In 2009, many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and is far less costly than trying to lure new ones.

Case Study: BTS Consulting Formulates Another Successful Business Strategy

In 2010 the Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

Case Study: Major American Auto Manufacturer

Situation

A major American automaker's online excellence certification program, which had been in operation for several years, was fraught with stale and extremely confusing test questions thereby discouraging participation and increasing the volume of question appeals. The task for the BTS team was to develop meaningful questions that challenged the participants without angering them and to boost participation while at the same time preserving the integrity of the test to maintain its purpose as a measurement of excellence.