Client and Participant Testimonials

"I just completed training for Volkswagen, the class was organized and presented by BTS Consulting & Training.  Our Trainer Mary Temple was highly knowledgeable fun and interesting.  She made sure to put every difficult concept covered in ways we could all relate to and understand.  I truly enjoyed this class and look forward to take more training hosted by BTS Consulting & Training."


- Denis Fraisse, Wackerli Volkswagen

 

"Hi Sally,

I talked to the service manager regarding pre-pulling parts for the technicians. He agreed that we should implement this procedure. We will be pulling the parts when the customer arrives for their appointment. At this time we are at approximately thirty three percent of our goal. I estimate that we will be at fifty percent by July 24. I will advise you of our status at that time."



Doug Downey - Stan Olsen Audi

 

"Leanne - Thank you for helping Beverly and the VGOA group provide top notch assistance to us dealers in the field. It not only feels great to know the support is there but with the teams in place (including FOMs) our success at dealers has become more obtainable. Thanks again for your assistance and continued support."

-Mike Kapsak, Service Manager

 
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The Truth in... Launching Two All New Audi Training Programs

Audi has a rich and proud history of not compromising when it comes to engineering vehicles that are unmatched in terms of technology, performance, design and luxury. This is embodied in their Brand moniker The Truth In Engineering.

BTS helps brings that philosophy to the forefront of Audi Dealership personnel minds with two all new Instructor Led Programs:

  • Managing Toward a Future with Audi
  • Audi Top Service for Consultants

These courses are designed to assist after-sales managers and service advisors  in engineering a "Premium" experience for their Customers. The goal being to create customer enthusiasm through Amazing Moments to increase sales, capacity and reduce brand defectors.

 
 

Case Studies

Case Study: BTS Consulting Formulates Another Successful Business Strategy

The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

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Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and  is far less costly than trying to lure new ones.

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Case Study: Major American Auto Manufacturer

Situation

A major American automaker's online excellence certification program, which had been in operation for several years, was fraught with stale and extremely confusing test questions thereby discouraging participation and increasing the volume of question appeals. The task for the BTS team was to develop meaningful questions that challenged the participants without angering them and to boost participation while at the same time preserving the integrity of the test to maintain its purpose as a measurement of excellence.

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