Client and Participant Testimonials

"I wanted to let you know I have been following up with customers per my set goal and I am seeing an improvement in my CEI scores (and volume) because of it.  I was even able to turn a potentially terrible survey into a 100% thanks to a follow-up call. I discovered that there had been a misunderstanding between a customer and my fellow advisor during a pick up (I was off that day), and I resolved the concern over the phone. The following day I received that 100% survey from them!"

Robert Lackey - Service Consultant, Fowler VW

 

"Having worked for Mercedes-Benz for 16 years and BMW for 3, I have been to a training session or two. I can honestly say without an reservation that the week I spent with Bev and yourself (Russell Fleury) I personally gained more knowledge and respect for my business journey than ever before. I found it not only informative but interesting and intriguing as well."

Lorne Freeman - Porsche Centre Vancouver

 

"Hi Sally,

Just wanted to email you early because my goal of more information on the RO's paid off on the first day. The techs noticed right off that more information is helping them find and correct the problems listed for repairs, and that it helps them more than just writing one word or short sentences.

Thank you,"



Jon, Thompsons Audi

 
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The Truth in... Launching Two All New Audi Training Programs

Audi has a rich and proud history of not compromising when it comes to engineering vehicles that are unmatched in terms of technology, performance, design and luxury. This is embodied in their Brand moniker The Truth In Engineering.

BTS helps brings that philosophy to the forefront of Audi Dealership personnel minds with two all new Instructor Led Programs:

  • Managing Toward a Future with Audi
  • Audi Top Service for Consultants

These courses are designed to assist after-sales managers and service advisors  in engineering a "Premium" experience for their Customers. The goal being to create customer enthusiasm through Amazing Moments to increase sales, capacity and reduce brand defectors.

 
 

Case Studies

Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.

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Case Study: Major American Auto Manufacturer

Situation

A major American automaker's online excellence certification program, which had been in operation for several years, was fraught with stale and extremely confusing test questions thereby discouraging participation and increasing the volume of question appeals. The task for the BTS team was to develop meaningful questions that challenged the participants without angering them and to boost participation while at the same time preserving the integrity of the test to maintain its purpose as a measurement of excellence.

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Case Study: BTS Consulting Formulates Another Successful Business Strategy

The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

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