Client and Participant Testimonials

"I just wanted to drop you a quick note stating how much I enjoyed the “Managing Towards A Future With Audi” class.

The instructor, Bob Bennett kept the material very interesting and used excellent examples to get to the point. It was great that we had both the parts and service personnel together so we were able to see both sides of the business and understand a little more about each others departments. It also gave us a better understanding that IF we work together the client will be better taken care of during the repair process and we all will be more profitable in the end.

Anyway I just wanted to say thanks and hope many more classes like this one will be available in the future.

Thanks,"

Tom Hing, Service Manager - Audi Raleigh

"Leanne - Thank you for helping Beverly and the VGOA group provide top notch assistance to us dealers in the field. It not only feels great to know the support is there but with the teams in place (including FOMs) our success at dealers has become more obtainable. Thanks again for your assistance and continued support."

-Mike Kapsak, Service Manager

"I want to thank you and Bev for a fantastic week in Toronto. In my 30-year career in the information technology sector I have ad the opportunity to participate in training from some of the best in the industry (IBM, Hewlett Packard, Apple, Microsoft etc.). The week I spent with you and Bev surpassed any other training that I have taken."

Phil Jeannette - Porsche of London

BTS Participates in Lapeer County Child Advocacy Center Fundraiser

BTS Consulting & Training feels strongly about being an active member of the community in which it resides and does business. That's why Bob Bennett and his wife Pam did not hesitate when asked to participate in a recent wine and beer tasting fundraiser for the Child Advocacy Center of Lapeer County, Michigan.

The Child Advocacy Center of Lapeer’s goal is to provide a place of hope for children suffering physical, sexual and mental abuse. The Center furthers community awareness and offers prevention programs stopping abuse before it begins. The wine and beer tasting hosted by Butch and Jenifer Yerian raised over $40,000 for the Child Advocacy Center!

BTS Principals Bob Bennett and Mary Temple became familiar with the Lapeer Child Advocacy Center through its ten year relationship with Michigan State University (MSU) Victim's Assistance Academy. Organizations like the Lapeer Child Advocacy Center send representatives to the MSU Campus to improve their leadership and communication skills while hearing from experts in the field.

Case Studies

Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and is far less costly than trying to lure new ones.

Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.

BTS Launches Porsche Global Certification Program for Porsche Cars Canada

BTS played a critical role in helping launch the Porsche Global Certification System for Porsche Cars Canada, but for BTS project manager, Julie Cassell, the process began months before the Program launched. Julie was tasked with the duty of making all of the preparations for the 5 day program held in Toronto and Vancouver, handling everything from audio visual requirements to meal selections and reservations for 38 Porsche Cars Canada Sales and Service Professionals.