Client and Participant Testimonials

"Donna - I just wanted to thank you again for your presentation that you gave us in school. A lot of people can instruct a class, but you taught us a class, with great enthusiasm and a lot of knowledge. I wish I could have you at my store to pump up the entire store and get us going on a daily basis. Your teachings will go along way with me. Thank you again."

-Jeff Kammeier, Fixed Operations Director

"Beverly, I'm the Parts Director at Audi Jacksonville and Volkswagen of Orange Park and I just want to say THANK YOU for the work you are doing with our training now. I've been the Audi parts game for 11 years and can count on one hand the number of times my employees have said they actually got something out of training class. Both of my guys Patrick O'Grady and Sean Haning have taken the Premium Consulting class this year and have raved about it. I'm taking it next Thursday and Friday and am really looking forward to it. Again, thanks, it's nice knowing their time away from the dealership was not wasted."

Regards, Craig Reaves

"I want to thank you and Bev for a fantastic week in Toronto. In my 30-year career in the information technology sector I have ad the opportunity to participate in training from some of the best in the industry (IBM, Hewlett Packard, Apple, Microsoft etc.). The week I spent with you and Bev surpassed any other training that I have taken."

Phil Jeannette - Porsche of London

Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.

Solution

The luxury car manufacturer is launching a series of training, certification, communication and follow-up activities in order to build a foundation of skills and knowledge necessary to meet their challenges. BTS was awarded a contract to re-engineer the existing certification program in order to create a more comprehensive testing system to help "raise the bar" of dealership personnel performance. Questions developed by BTS for the certification program incorporate the original vision of the program of building knowledge of products, company history and marketing messages with a more specific focus on practical actionable knowledge divided into four separate tracks, Sales, Service, Parts and Managers.

Success

The luxury automaker has identified a goal certification target of 80% employee participation with a score of 80% or better as their new standard of performance. Commitment to follow-through and customer and participant feedback on the part of BTS ensures that the certification program developed will be the right fit in order to achieve the automakers goal.

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Clients

Case Studies

Case Study: BTS Consulting Formulates Another Successful Business Strategy

In 2010 the Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

Case Study: Customer Satisfaction - BTS Helps Move the Needle

Tuesday, January 19th, 2010 at 9:12 am

In 2009, many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and is far less costly than trying to lure new ones.

Case Study: Luxury Sports Car Manufacturer