Client and Participant Testimonials

"Mary & Donna - Just wanted to say Thank-you again for a really great class. I truly believe that I walked away from this class with a lot to take back to my store. I talked about the class with my General Manager and also called my FOM and told him the same."

-Mike Reynolds - West Broad VW Audi

 

"Hi Sally,

Just wanted to email you early because my goal of more information on the RO's paid off on the first day. The techs noticed right off that more information is helping them find and correct the problems listed for repairs, and that it helps them more than just writing one word or short sentences.

Thank you,"



Jon, Thompsons Audi

 

"I just completed training for Volkswagen, the class was organized and presented by BTS Consulting & Training.  Our Trainer Mary Temple was highly knowledgeable fun and interesting.  She made sure to put every difficult concept covered in ways we could all relate to and understand.  I truly enjoyed this class and look forward to take more training hosted by BTS Consulting & Training."


- Denis Fraisse, Wackerli Volkswagen

 
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Clients

Client Bennett Client - Callahan Client-Jackson Client-Rufo

 

Audi Read more Read more

Volkswagen of America Read more Read more Read more

DMAX

DaimlerChrysler

bd's Mongolian Grill

Domino's

Customer Relationship Management, Ltd.

Exxon

Ford Motor Company

Ford Asia Pacific

Ford SVTOA

General Motors

GMAC

GM SPO

GM de Mexico

Genesys Health Systems

Harley Davidson

IBM

Lexus

Maritz Training

Melio

Mercury Marine

Michigan State University Department of Criminal Justice Victims Assistance Academy

MotorWorld Automotive Group

National Automotive Dealers Association

Neighborhood Association of Michigan

Nissan/Infiniti

Porsche Car North America Read more

Raytheon

Robert Bosch Company

Ross Roy Communications

Saturn

SeaRay

State of Michigan House Democratic Caucus

State of Michigan - Prosecuting Attorney's Office

Study and Application Consultants, Inc.

Toyota

Delta College Corporate Services

 

 

 
 

Case Studies

Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and  is far less costly than trying to lure new ones.

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Case Study: BTS Consulting Formulates Another Successful Business Strategy

The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

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Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.

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