Client and Participant Testimonials

"Sally, Just wanted to thank you for two days of very good training. Many good ideas came forward, now we need to follow through and get some of the implemented!"

Thanks again, Jörgen Weikert, Area After Sales Manager

 

"I wanted to let you know I have been following up with customers per my set goal and I am seeing an improvement in my CEI scores (and volume) because of it.  I was even able to turn a potentially terrible survey into a 100% thanks to a follow-up call. I discovered that there had been a misunderstanding between a customer and my fellow advisor during a pick up (I was off that day), and I resolved the concern over the phone. The following day I received that 100% survey from them!"

Robert Lackey - Service Consultant, Fowler VW

 

"The instructor, Bob Bennett kept the material very interesting and used excellent examples to get to the point. It was great that we had both the parts and service personnel together so we were able to see both sides of the business and understand a little more about each others departments. It also gave us a better understanding that IF we work together the client will be better taken care of during the repair process and we all will be more profitable in the end. I just wanted to say thanks and hope many more classes like this one will be available in the future."

Tom Hing, Service Manager - Audi Raleigh

 
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Clients

Client Bennett Client - Callahan Client-Jackson Client-Rufo

 

Audi Read more Read more

Volkswagen of America Read more Read more Read more

DMAX

DaimlerChrysler

bd's Mongolian Grill

Domino's

Customer Relationship Management, Ltd.

Exxon

Ford Motor Company

Ford Asia Pacific

Ford SVTOA

General Motors

GMAC

GM SPO

GM de Mexico

Genesys Health Systems

Harley Davidson

IBM

Lexus

Maritz Training

Melio

Mercury Marine

Michigan State University Department of Criminal Justice Victims Assistance Academy

MotorWorld Automotive Group

National Automotive Dealers Association

Neighborhood Association of Michigan

Nissan/Infiniti

Porsche Car North America Read more

Raytheon

Robert Bosch Company

Ross Roy Communications

Saturn

SeaRay

State of Michigan House Democratic Caucus

State of Michigan - Prosecuting Attorney's Office

Study and Application Consultants, Inc.

Toyota

Delta College Corporate Services

 

 

 
 

Case Studies

BTS Launches Porsche Global Certification Program for Porsche Cars Canada

BTS played a critical role in helping launch the Porsche Global Certification System for Porsche Cars Canada, but for BTS project manager, Julie Cassell, the process began months before the Program launched. Julie was tasked with the duty of making all of the preparations for the 5 day program held in Toronto and Vancouver, handling everything from audio visual requirements to meal selections and reservations for 38 Porsche Cars Canada Sales and Service Professionals.

Read more...
 

Case Study: Major American Auto Manufacturer

Situation

A major American automaker's online excellence certification program, which had been in operation for several years, was fraught with stale and extremely confusing test questions thereby discouraging participation and increasing the volume of question appeals. The task for the BTS team was to develop meaningful questions that challenged the participants without angering them and to boost participation while at the same time preserving the integrity of the test to maintain its purpose as a measurement of excellence.

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Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.

Read more...