Client and Participant Testimonials

"Mary & Donna - Just wanted to say Thank-you again for a really great class. I truly believe that I walked away from this class with a lot to take back to my store. I talked about the class with my General Manager and also called my FOM and told him the same."

-Mike Reynolds - West Broad VW Audi


"Beverly, I'm the Parts Director at Audi Jacksonville and Volkswagen of Orange Park and I just want to say THANK YOU for the work you are doing with our training now. I've been the Audi parts game for 11 years and can count on one hand the number of times my employees have said they actually got something out of training class. Both of my guys Patrick O'Grady and Sean Haning have taken the Premium Consulting class this year and have raved about it. I'm taking it next Thursday and Friday and am really looking forward to it. Again, thanks, it's nice knowing their time away from the dealership was not wasted."

Regards, Craig Reaves


"I just wanted to drop you a quick note stating how much I enjoyed the “Managing Towards A Future With Audi” class.

The instructor, Bob Bennett kept the material very interesting and used excellent examples to get to the point. It was great that we had both the parts and service personnel together so we were able to see both sides of the business and understand a little more about each others departments. It also gave us a better understanding that IF we work together the client will be better taken care of during the repair process and we all will be more profitable in the end.

Anyway I just wanted to say thanks and hope many more classes like this one will be available in the future.


Tom Hing, Service Manager - Audi Raleigh

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Case Studies

Case Study: Major American Auto Manufacturer


A major American automaker's online excellence certification program, which had been in operation for several years, was fraught with stale and extremely confusing test questions thereby discouraging participation and increasing the volume of question appeals. The task for the BTS team was to develop meaningful questions that challenged the participants without angering them and to boost participation while at the same time preserving the integrity of the test to maintain its purpose as a measurement of excellence.


Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and  is far less costly than trying to lure new ones.


Case Study: BTS Consulting Formulates Another Successful Business Strategy

The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in: