Client and Participant Testimonials

"Beverly, I'm the Parts Director at Audi Jacksonville and Volkswagen of Orange Park and I just want to say THANK YOU for the work you are doing with our training now. I've been the Audi parts game for 11 years and can count on one hand the number of times my employees have said they actually got something out of training class. Both of my guys Patrick O'Grady and Sean Haning have taken the Premium Consulting class this year and have raved about it. I'm taking it next Thursday and Friday and am really looking forward to it. Again, thanks, it's nice knowing their time away from the dealership was not wasted."

Regards, Craig Reaves

 

"I just wanted to drop you a quick note stating how much I enjoyed the “Managing Towards A Future With Audi” class.

The instructor, Bob Bennett kept the material very interesting and used excellent examples to get to the point. It was great that we had both the parts and service personnel together so we were able to see both sides of the business and understand a little more about each others departments. It also gave us a better understanding that IF we work together the client will be better taken care of during the repair process and we all will be more profitable in the end.

Anyway I just wanted to say thanks and hope many more classes like this one will be available in the future.

Thanks,"



Tom Hing, Service Manager - Audi Raleigh

 

"Donna, I think you were absolutely awesome in the way you taught the course, I would imagine it depends on the make-up of the students how you would have to approach that, but you seem to have a real gift. I look forward to the next time."

Sean Brady, Parts & Service Director, Crown Motor Company

 
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Clients

Client Bennett Client - Callahan Client-Jackson Client-Rufo

 

Audi Read more Read more

Volkswagen of America Read more Read more Read more

DMAX

DaimlerChrysler

bd's Mongolian Grill

Domino's

Customer Relationship Management, Ltd.

Exxon

Ford Motor Company

Ford Asia Pacific

Ford SVTOA

General Motors

GMAC

GM SPO

GM de Mexico

Genesys Health Systems

Harley Davidson

IBM

Lexus

Maritz Training

Melio

Mercury Marine

Michigan State University Department of Criminal Justice Victims Assistance Academy

MotorWorld Automotive Group

National Automotive Dealers Association

Neighborhood Association of Michigan

Nissan/Infiniti

Porsche Car North America Read more

Raytheon

Robert Bosch Company

Ross Roy Communications

Saturn

SeaRay

State of Michigan House Democratic Caucus

State of Michigan - Prosecuting Attorney's Office

Study and Application Consultants, Inc.

Toyota

Delta College Corporate Services

 

 

 
 

Case Studies

Case Study: BTS Consulting Formulates Another Successful Business Strategy

The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

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Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and  is far less costly than trying to lure new ones.

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Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.

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