Client and Participant Testimonials

"Leanne - Thank you for helping Beverly and the VGOA group provide top notch assistance to us dealers in the field. It not only feels great to know the support is there but with the teams in place (including FOMs) our success at dealers has become more obtainable. Thanks again for your assistance and continued support."

-Mike Kapsak, Service Manager

"Good afternoon Donna,

Just a quick note, I got a 100 on my assessment.

I started to use the Service Smart report to go after inactive Customers and have already had quite a few coming in, and Customers are happy I'm contacting them. This afternoon we're going to look at LinkedIn to see how it can help us. My boss thinks I'm the best thing since the napkin. Thank you so much for the help.

Thanks again for your help and ideas,"

Robert Kamal, Service Consultant - Quirk VW Manchester

"Hi Sally,

I talked to the service manager regarding pre-pulling parts for the technicians. He agreed that we should implement this procedure. We will be pulling the parts when the customer arrives for their appointment. At this time we are at approximately thirty three percent of our goal. I estimate that we will be at fifty percent by July 24. I will advise you of our status at that time."

Doug Downey - Stan Olsen Audi

Clients

Audi	Volkswagen of America	DMAX
DaimlerChrysler	bd's Mongolian Grill	Domino's
Customer Relationship Management, Ltd.	Exxon	Ford Motor Company
Ford Asia Pacific	Ford SVTOA	General Motors
GMAC	GM SPO	GM de Mexico
Genesys Health Systems	Harley Davidson	IBM
Lexus	Maritz Training	Melio
Mercury Marine	Michigan State University Department of Criminal Justice Victims Assistance Academy	MotorWorld Automotive Group
National Automotive Dealers Association	Neighborhood Association of Michigan	Nissan/Infiniti
Porsche Car North America	Raytheon	Robert Bosch Company
Ross Roy Communications	Saturn	SeaRay
State of Michigan House Democratic Caucus	State of Michigan - Prosecuting Attorney's Office	Study and Application Consultants, Inc.
Toyota	Delta College Corporate Services

Case Studies

Case Study: Luxury Sports Car Manufacturer

Situation

A luxury sports car manufacturer who is known for premium products and brand strength has recently introduced an SUV and is planning to introduce a sedan. The luxury car manufacturer knows that new types of customers will be visiting their showrooms and service departments and that their Dealership personnel need to be able to deliver a high quality ownership experience to their new customer base in order to be competitive in their desired new market segments.

Case Study: BTS Consulting Formulates Another Successful Business Strategy

In 2010 the Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in:

Case Study: Customer Satisfaction - BTS Helps Move the Needle

Tuesday, January 19th, 2010 at 9:12 am

In 2009, many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and is far less costly than trying to lure new ones.