Client and Participant Testimonials

"Dear Mr. Perry, I just wanted to send a quick thank you for your time and expertise during the recent Service Process Management class that was held in Jessup, Maryland. It takes a certain dedicated individual like yourself to present such a class act to group of people who may think they have all the answers. No matter how long anyone is in this business, it never hurts to get a different look at the trials and tribulations that we all face on any given day. I hope to have the pleasure to be a part of any future presentations that you may be involved in."

Neil Berger, Service Manager, Piazza VW of Ardmore


"Good afternoon Donna,

Just a quick note, I got a 100 on my assessment.

I started to use the Service Smart report to go after inactive Customers and have already had quite a few coming in, and Customers are happy I'm contacting them. This afternoon we're going to look at LinkedIn to see how it can help us. My boss thinks I'm the best thing since the napkin. Thank you so much for the help.

Thanks again for your help and ideas,"

Robert Kamal, Service Consultant - Quirk VW Manchester


"Donna, I think you were absolutely awesome in the way you taught the course, I would imagine it depends on the make-up of the students how you would have to approach that, but you seem to have a real gift. I look forward to the next time."

Sean Brady, Parts & Service Director, Crown Motor Company

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bd's Mongolian Grill


Customer Relationship Management, Ltd.


Ford Motor Company

Ford Asia Pacific


General Motors



GM de Mexico

Genesys Health Systems

Harley Davidson



Maritz Training


Mercury Marine

Michigan State University Department of Criminal Justice Victims Assistance Academy

MotorWorld Automotive Group

National Automotive Dealers Association

Neighborhood Association of Michigan


Porsche Car North America Read more


Robert Bosch Company

Ross Roy Communications



State of Michigan House Democratic Caucus

State of Michigan - Prosecuting Attorney's Office

Study and Application Consultants, Inc.


Delta College Corporate Services




Case Studies

BTS Launches Porsche Global Certification Program for Porsche Cars Canada

BTS played a critical role in helping launch the Porsche Global Certification System for Porsche Cars Canada, but for BTS project manager, Julie Cassell, the process began months before the Program launched. Julie was tasked with the duty of making all of the preparations for the 5 day program held in Toronto and Vancouver, handling everything from audio visual requirements to meal selections and reservations for 38 Porsche Cars Canada Sales and Service Professionals.


Case Study: Customer Satisfaction - BTS Helps Move the Needle

Many industries began a more targeted approach to building and increasing customer satisfaction. It has been proven time after time that being able to retain a current customer base will generate more income over the long run and  is far less costly than trying to lure new ones.


Case Study: BTS Consulting Formulates Another Successful Business Strategy

The Northeast Region of Volkswagen tapped BTS Consulting & Training to facilitate a business development planning session with Dealer Tire. During this session BTS assisted the parties in: