Das Auto... Launch of New VW Programs

BTS has been busy supporting the Volkswagen Academy by designing and delivering four all new Instructor Lead Training (ILT) programs and refreshing three existing ILT courses for calendar year 2011 including...

Action for Customer Experience
Service Reception Workshop
Coaching for Sales Excellence
Managing Parts Inventory for Results
Communication and Networking in the Service Lane
Customer Focused Service Consulting
Service Process Management

As technology continues to play a pivotal role in business and consumer lives, BTS is bringing more technology to the classroom through the use of notebooks and Wi-Fi. BTS is helping Volkswagen retailers learn and use both client proprietary and public technology resources to improve customer satisfaction and business performance.

This focus on technology combined with process development, communication, coaching and management skills is creating a learning environment that is generating positive change and results.

What's New

BTS Launches Porsche Global Certification Program for Porsche Cars Canada

This past November BTS excitedly launched the Porsche Global Certification System for Porsche Cars Canada, but for BTS project manager, Julie Cassell, the process began months before the Program launched. Julie was tasked with the duty of making all of the preparations for the 5 day program held in Toronto and Vancouver, handling everything from audio visual requirements to meal selections and reservations for 38 Porsche Cars Canada Sales and Service Professionals.

BTS Develops RASE Course for Volkswagen

BTS is excited to launch a new Instructor-led Training program to prepare the U.S. Volkswagen Retailers and their service teams for a Business Excellence Model called RASE: Retail AfterSales Excellence.

Porsche Global Certification System Program Launch

After seven months of meetings... strategizing, planning, developing, training and travel (including a trip to Porsche AG in Stuttgart, Germany), BTS is pleased to announce the launch of the Porsche Global Certification System Assessment and Coaching program. In partnership with Porsche Cars North America, BTS professional Coaches and Project Managers will be travelling the country to provide follow-up assessments and coaching to more than 700 Sales Professionals and Service Advisors who are on the path to becoming Certified Porsche Brand Ambassadors.