Das Auto... Launch of New VW Programs

BTS has been busy supporting the Volkswagen Academy by designing and delivering four all new Instructor Lead Training (ILT) programs and refreshing three existing ILT courses for calendar year 2011 including...

Action for Customer Experience
Service Reception Workshop
Coaching for Sales Excellence
Managing Parts Inventory for Results
Communication and Networking in the Service Lane
Customer Focused Service Consulting
Service Process Management

As technology continues to play a pivotal role in business and consumer lives, BTS is bringing more technology to the classroom through the use of notebooks and Wi-Fi. BTS is helping Volkswagen retailers learn and use both client proprietary and public technology resources to improve customer satisfaction and business performance.

This focus on technology combined with process development, communication, coaching and management skills is creating a learning environment that is generating positive change and results.

What's New

Lynn Kuhlmann Earns the CPLP™ Credential from the ASTD Certification Institute

BTS Consulting and Training is pleased to announce that Lynn Kuhlmann has earned the Certified Professional in Learning and Performance™ (CPLP) credential from the American Society for Training & Development (ASTD) Certification Institute. Earning the CPLP™ credential means Lynn possesses the knowledge and skills to be a top performer in the workplace learning and performance field.

Porsche Global Certification System Program Launch

After seven months of meetings... strategizing, planning, developing, training and travel (including a trip to Porsche AG in Stuttgart, Germany), BTS is pleased to announce the launch of the Porsche Global Certification System Assessment and Coaching program. In partnership with Porsche Cars North America, BTS professional Coaches and Project Managers will be travelling the country to provide follow-up assessments and coaching to more than 700 Sales Professionals and Service Advisors who are on the path to becoming Certified Porsche Brand Ambassadors.

Experts in Your Field - Tim Perry

At BTS Consulting & Training the automotive industry is a specialty of ours, whether it is management, customer service, business process, finance, operations or warranty, we've got it covered. One of the reasons we can provide training and subject matter expertise is because we have resources like facilitator Tim Perry who brings real-world, real-results to the classroom.